[Resolved] Vodafone India — Unauthorized charge for [protected]

awani_baijani

from Pune, Maharashtra

Address:	700157
Website:	vodafone

Dear Team,

I am not agree with the Vodafone bill for the last month April 2017 which is 807.93. I called the customer care for the details of bill and The customer care person explained as I called the special no for 16 min so I have to pay for special charges, when I checked the bill and got the special no which is not correct and valid and as per my knowledge I never called on this number so I want to know how the amount is calculated for the special no even the special no is not valid and not called by me or my family members. I need higher level of escalation on this condition and need the details of escalation matrix to contact

Please explain and share about the special number and details of charges.

Note: If my issue has not been resolved I will change the other operator.

Thanks
Awani Pal Pandey

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Jun 23, 2017

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

May 15, 2017

Vodafone India Customer Care's response Hi Awani!

Please don't worry! We will have this checked and will call you shortly with an update.

Regards,
Vodafone India

Verified Support

May 22, 2017

Vodafone India Customer Care's response Hi !

That's not the experience we want you to have :( We will get this sorted out right away!

Regards,
Vodafone India