[Resolved] Vodafone India — Unclear terms for advance rental and no pro rata credit given

Dhaval 123

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I had activated 6999 BB annual plan. Due to handset issues, i had to change my phone to a sony xperia in around 7 months Over the call with Vodafone executive, before buying the handset, they assured that balance of 6999 for 5 months will be given as prorata credit to my account. This is because BB plans dont work on other handsets. Post this, during my billing cycle, no credit was given and on email when I notified Vodafone, they REFUSED the same.. Never had such a pathetic thieving experience with Vodafone before... They have entered the league of cheats/...

+1 photos

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

They finally understood my point and adjusted balance of 6999 on pro rata basis. They will credit 2806 INR in my vodafone account (knock off against bills) starting January 2014

Verified Support

Dec 13, 2013

Vodafone India Customer Care's response Hello Dhaval,

Please help us with your current and alternate contact numbers at http://bit.ly/JevT3n and we will get back to you with assistance at the earliest.

Regards,
Vodafone Customer Care.

Verified Support

Dec 14, 2013

Vodafone India Customer Care's response Hi Dhaval,

We strive to provide excellent customer service. Our team has been apprised of your concern and will contact you soon.

Regards,
Vodafone Customer Care

Verified Support

Dec 14, 2013

Vodafone India Customer Care's response Hello Dhaval,

Thanks for your time on call. As conveyed, our executive will call you after 01 hour. Kindly be available.

Regards,
Vodafone Customer Care, Mumbai.

Verified Support

Dec 15, 2013

Vodafone India Customer Care's response Hello Dhaval,

We request you to share an alternate number and a suitable time to reach you using the link below. We were unable to speak with you when we called earlier http://bit.ly/JevT3n

Regards,

Vodafone Customer Care, Mumbai.

Verified Support

Dec 25, 2013

Vodafone India Customer Care's response Hello Dhaval,

Thanks for talking to us. We've checked and confirm that the reversal passed to your account is accurate. We regret any inconvenience caused.

Regards,
Vodafone Customer Care, Mumbai.

Verified Support

Jan 06, 2014

Vodafone India Customer Care's response Hello Dhaval,

Thank you for contacting Vodafone, please use the following link to share your valuable feedback with us http://bit.ly/197EyAV

Regards,
Vodafone Customer Care, Mumbai.

Verified Support

Apr 26, 2014

Vodafone India Customer Care's response Hello, Thanks for your time on call. As conveyed, please allow us 48 working hours to check your concern regarding reimbursement of additional payment. The Service Request Number for your reference is [protected]. Regards, Vodafone.

Related Vodafone India reviews

View all 27109 Vodafone India Reviews

Comments

Dhaval 123

from Mumbai, Maharashtra

Kindly resolve my issue, before my bill payment date - 25th...

Dhaval 123

from Mumbai, Maharashtra

Thanks for solving my concern... Kindly ensure the same isn't repeated with any of your customers...

Dhaval 123

from Mumbai, Maharashtra

Today I got a call from Vodafone complaints dispute resolution stating that I have been given a credit of 2806, which is actually more than what should have been given. This was in response to my email stating that their calculation of INR 2806 is wrong as they considered 12 months as base, the correct figure is 3230 as the base is 13 months.

The executive argued stating the actual calculation being 899 * 7 months = 6239 and hence, balance is[protected] = 706!!

This is highly preposterous and cheating !!!

I am attaching a picture showing the evidences clearly stating that Vodafone is a cheat.!

I am very disappointed at their non professional conduct and more over ill treatment to valued customers...

Dhaval 123

from Mumbai, Maharashtra

Simple Mathematics!

Dhaval 123

from Mumbai, Maharashtra

Dear Vodafone Care,

I am extremely sorry to say that you guys have not acted satisfactorily on the said problem.. Anyway we shall end this with INR 2806 reversal..

As such there has been a new problem with you already regarding misinformation shared by your executive. I hope it doesn't reach a state wherein I have to again wreck my head with dealing billing issues..

I just hope that you continue the good work of respecting your customer and customer complains...

Regards
Dhaval

bablunayan

from Pune, Maharashtra

Vodafone India — service from your salesman or from your distributor

I am a retailer of vodafone.I am not receiving any service from your salesman nor from your distributor since 1 month and are neither attending my calls.Please take a speedy action as my customers are returning back.My distributor is Jishan communication in westbengal manikchak malda. my contact no. [protected]

haicp

from Hyderabad, Telangana

Vodafone India — excess billing due to change in plan

Sir, Please find attached image of Vodafone service registration No. They changed my plan without my notice. And now I am getting bills more than I am using it. Please take strict action against them. Thank you, T. Chandra Prakash.