Vodafone India — undue billing of incoming calls- phone no. [protected]

Address:	Faridabad, Haryana, 121001
Website:	www.vodafone.com

I have been charged by the telecom service provider for the incoming calls from abroad. They put it as outgoing calls. On 20 february 2018 they sent me a message that the credit limit has been crossed, and within seconds the phone services were stopped. On inquiring, they said that I have called special numbers and hence the limit assigned is over. Their customer care executive asked me to pay rs 2100 to get it activated. He also suggested if i pay rs 800 just now, I shall get back phone services. Without knowing which action to take, I paid them rs 800 the same day. It was activated but again they kept sending me the message about remaining payment. The monthly bill was already cleared on 13 February. I sent them a complaint the same day. After 2 days, they contacted me and got confirmed that I have not made any call abroad, but i informed them about the calls I have received on 19 & 20 february. On 25 Feb. Their customer care executive said that incoming calls are charged. Like this, I, myself, a senior citizen am being tortured and harassed unnecessarily. On 2nd March, their customer care executive wanted to bargain with me @ 30% i.e. they will reduce 30% of the amount and I should withdraw my complaint. Without my consent, they issued me a fresh bill on SMS with 30 % discount. I want the status quo - same credit limit, Rs 800 paid to be adjusted in the monthly bill towards the monthly tariff of Rs 588. Please treat it urgent since the last date of bill payment is 18.3.2018. Thanks