[Resolved]  Vodafone India — undue deduction of money

Address:

Mumbai City, Maharashtra, 400078

Vodafone is the worst nowadays. I had called on my other no whether to see the services are disconnected or not so as to recharge. when called from my vodafone no to my other airtel no the recorded message was heard that the incoming services of the no are suspended and i disconnected the call. on disconnection i received a message that 0.23 paise has been deducted from your main balance. how is it possible that if i have not talked the balance can be deducted. why i should pay for the services i have not utilised. Even more on my other vodafone no i have unlimited pack activated and getting 1.4gb per day. on completion on the data atleast i should get a message that i have utilised the data, they straight away deducted the amount from my main balance and it amounted to Rs 115/- for using 10 minutes which nullified my balance and then the services where stopped. why is it so that they are deducting from main balance. if i have opted for 1.4 gb then only offer me that much after that stop services. on speaking to the customer care they replied that you have activated dnd services so you have not got the message. my question is when my balance was zero you stopped it, then why not on completion of the data pack. without my consent how can you deduct from my main balance. this is the worst worst and worsest cellular co. I have been using this for last 12 years, but now i think i should quit. is there any check on this cellular cos so that they can be stopped from such looting of companies. the matter is not of money but that same money can be used in an emergency situation when required. so only we keep the extra balance over and above our pack.