[Resolved]  Vodafone India — undue delay in segment change

Address:

OLD NO: 72D, NEW NO: 109, AMMAN KOVIL, Sathy Rd, Saravanampatti, Coimbatore, Tamil Nadu 641035, Coimbatore, Tamil Nadu, 641035

I own two Vodafone postpaid numbers for almost 7 years, i wanted to change the Segment from corporate to Individual on both the numbers so i visited a Vodafone mini store (SK Telecom, Amman Kovil, coimbatore) on October 03 2019 and provided them a request letter along with a copy of my driving license. Initially i was told that it will take 48hrs to 72hrs to get the request completed. From October 9th i've been continuously following up with Vodafone customer care and Vodafone store for the segment change but there was no progress. I was not getting any proper response from store side so I raised a complaint against them with Vodafone customer care and in-turn they sent out a mail to the store on October 15th and requested me to visit the store one last time and provide a copy to my Aadhaar card and a photo copy and assured me that my request would be completed within 48hrs which i agreed and provided the requested documents on October 15th to the same Vodafone store but till October 17th EOD the store did not raise a request for changing the Segment, again am being asked to visit the store by the customer care for no reason. Customer care associates are just reading out the script without understanding the real issue. Even i raised a complaint with Vodafone Nodal office on October 15th but till now there is no change. below are the service request numbers for my complaints registered with Vodafone:
C004-[protected]
C004-[protected]
C004-[protected]
C004-[protected]
C004-[protected]
C004-[protected]
C004-[protected]
C004-[protected]
C004-[protected]
Initial request date: October 3 2019
No resolution till: October 17 2019