[Resolved]  Vodafone India — unethical behavior and plan changed without consent

Address:

New Delhi, Delhi, 110085

Account number[protected]
For the last 2 bills, i have nothing but trouble from vodafone, and i would expect someone from higher authority to take the matter in their hands, as i'm able to easily understand the harassment and unethical business practices being applied to make money.

Bill dated 06/01 - there's a charge of rs. 900+ for the usage of 200mb of data, the bill is being discussed in a separate issue that is still open
Bill dated 06/02 - there are 4 major issues with this bill

My mobile plan has been changed without my consent or approval. I used to be on rs 129 plan and now my plan has been changed to rs 299 without my approval or consent. When i spoke to your team over the phone, they told me that i have been sent text messages to notify me of this change, i would have appreciated emails as i usually keep my phone turned off while on international roaming.
We used international roaming on the 13/01 to answer one call, yet i have been charged rs 599 for that day - i never asked for a day pack activation on my account, i called your team regarding this, and i was told that the day pack was activated on my account on 9th oct 2019 with my approval, now i ask you this question if the day pack was activated on 9th oct 2019, then why the invoice that was generated on 6 oct included a charge of the day pack (Invoice number 05idl[protected]). This was activated on my account by default, i 'm happy to pay for pay as you go for my plan, not the daily pack rates as i don't use my phone for that purpose.
There's iroam pack applied for 14/01 and 20/01 as there's an sms being sent out by my phone. Again, help me find the number the text was sent to, as i cannot validate this from my phone, you could argue that i used my phone to send a message and deleted the message, but this will never lead to anything. Also, if you are able to prove that used my phone to send the text, that i would appreciate pay as you go charge and not the day charge.
I want my plan to be a non-corporate plan, as i have nothing but trouble with the corporate team and i hope the ordinary customer may have a better service.