Vodafone India — unethical procedures followed by management.

Address:

Kamrup Metropolitan, Assam

My Vodafone number is [protected]. I have been a user of Vodafone's services since 2012 after having ported my number from Reliance. Since I took this number for times of emergencies, I subscribed to a postpaid plan of Rs. 99, which after the addition of taxes, came up to Rs. 125.25 - which would always be paid before the due date.

On Saturday - 15 June, 2019 - I received a phone call from Vodafone and was told that I had an unpaid due of Rs. 632.67. On telling them that I pay my bills on time, the caller did not respond to my answer but rather continued to tell me that I had unpaid dues. This call came with no prior information that my package had been 'upgraded' from my initial package of Rs. 99 to Rs. 299 - which I only found out about today. This was only informed to me after I put in a request to deactivate this number. I then made a payment of Rs. 632. After putting in the deactivation request, their customer care told me that I had another amount of Rs. 288 due, which I again paid.

After finally putting in the request, I received a phone call today - 17 June, 2019. I was told by their representative that my package had been 'upgraded'. They made this change without my information nor my consent, but continued to bill me for it. Their notifications would also be only via text messages, and no breakup of my bill was ever sent to me.

Further, I again received a message today saying that I have the amount of Rs. 860 due, after having cleared all my debts - a confirmation of which I had already received on Saturday, after the initial phone call and deactivation request.

I would like to understand how Vodafone India can behave unethically when it comes to consumers using their services. Without informing consumers o[censored]pgrades done without informing them prior to changing their plans to an expense one. It's sad to see the company getting away with this. I hope my request for deactivation has actually been put through and that I am no longer harassed with a barrage of phone calls or text messages which have become quite redundant now.