Vodafone India — Uninformed balance deduction from mobile

Address:

New Delhi, Delhi

Sir(ma'am), I got my mobile recharge at 12:30 at night on Friday for free Internet night pack 3 GB, NCR region for one night, soon after that I received a message regarding the same (no information about activation or so was provided), but then deduction of RS 168 was done from my account balance. When i called costumer care they said i should have activated the recharge, (whose information was not provided in the message), and when i asked to make me talk to the authority who could help me with the trouble, i was kept on hold for 15 min(which was really precious for me at that moment), then on call again, i was not answered for around 20 min, and when finally answered it was again put on hold(which i am fine with and completely understand) but then the line was cut after that and I did not cut the line. This made me feel how ignorant Vodafone costumer care service can be for its costumers and this chain of events have really disappointed me.