[Resolved] Vodafone India — unjustified charge for app i never downloaded | |
In my current bill, Vodafone has put download charges for some ndtv app which is never downloaded.When i called the customer care, the executive took 10 mins to locate the item on the bill and could not give any justification for these charges, everytime he used to say, if you click somewhere, the charges are deducted.Getting peturbed by such a childish behaviour, i asked him to pass on the call to some senior, to that he made me hold for few minutes, and later disconnect the call.This has happened twice. How can Vodafone deduct charges without my consent.For anything paid, the charges are to be paid by either the credit card or bank account.Either Vodafone shows me any acknowledgement/consent proof for deducting the charges or revert these charges from my bill. I can already see many such complaints regarding Vodafone, that itself shows Vodafone is cheating customers by putting such charges. My Vodafone number:[protected]. This is happening time and again.I don't know if senior supervisiors also doesn't justify then whom to complaint. Tired of vodafone.. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. | |
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In my current bill, Vodafone has put download charges for some ndtv app which is never downloaded.When i called the customer care, the executive took 10 mins to locate the item on the bill and could not give any justification for these charges, everytime he used to say, if you click somewhere, the charges are deducted.Getting peturbed by such a childish behaviour, i asked him to pass on the call to some senior, to that he made me hold for few minutes, and later disconnect the call.This has happened twice. How can Vodafone deduct charges without my consent.For anything paid, the charges are to be paid by either the credit card or bank account.Either Vodafone shows me any acknowledgement/consent proof for deducting the charges or revert these charges from my bill. I can already see many such complaints regarding Vodafone, that itself shows Vodafone is cheating customers by putting such charges. My Vodafone number:[protected]. This is happening time and again.I don't know if senior supervisiors also doesn't justify then whom to complaint. Tired of vodafone..
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