[Resolved] Vodafone India — unknowingly the monthly rental charge got updated 200rs additional

DineshPatri

from Hyderabad, Telangana

Address:

560054

I had a basic phone with 199rs plan which i meant for basic calls, and on sept 2019 cycle the plan seems to be automatically upgraded to 399rs and they have added a 150rs discount, which made me not to realise the change in the plan. This time i saw a amount more than 300rs then i realised that something wrong and when i started verifying the plan has been upgraded to 399rs without my consent. I am really disappointed with the customer care response too. This is really bad from vodafone that hidding the information, this is not the first time i had similar problem with my mothers phone too.
Attached the comparision for reference.

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Apr 18, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2020

Vodafone India Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Vodafone contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Snehal