[Resolved]  Vodafone India — unnecessary calls and poor customer service

Hi,
I wanted a new prepaid vodafone connection so i visited the nearest vodafone branch & was falsely told that i need to activate a postpaid connection for first 3 months & then only i can change to prepaid. As i needed the connection i paid the necessary charges and got the connection. After the end of 3 months i contacted the store again to change it to prepaid, but they replied saying that i have been offered rs.50 discount on the selected plan & as it was a good deal compared to the prepaid plans i accepted the offer. After 2 months without a single message or an email or any call my discount was discontinued without my knowledge. I had my bank account linked to the connection so there was no way i would have known about the breech. Luckily i went through my account statement & was informed about the discontinuation, so i called up the customer care again & they were so pathetic that they told me its a mistake we will check & let you know. I am a working person & i don't have time for all this nonsense and calling & asking again & again. Also, their store timing just doesn't work as either their servers are down during the opening hours & by 6 they close so how does a person who is working from 10 to 7 can visit the store. They also falsely started some service on my phone which i was not even aware of. After all this # i finally decided to visit the store & clear the matter off as it was very irritating & frustrating. I got all my documents to convert it from postpaid to prepaid & also paid whatever my outstanding was. After that i was asked to pay some compulsory amount for my first prepaid recharge which also i paid willingly as i wanted to get done with it. The waiting period was 5 working days but even after 7 working days my prepaid sim was not activated. So i skipped my office again & visited the store as online customer care told that we cannot help you have to visit the store personally. I visited the store but they were like please wait more 2 days as because of diwali it is getting delayed. I still hadn't lost my patience & i waited for 3 more days but still no progress no message or no email or no calls. Finally as i couldn't miss my office i requested my mother to go on my behalf & enquire. When she goes to the store she is being told that my request is rejected as my dues are still pending. At this stage i was so disappointed & annoyed that this company & its customer service that i requested to just stop my number. I was neither interested in their prepaid nor postpaid number. But as usual the company has not yet stopped my simcard & is harassing me with false payment for the number which i haven't used in 2 months they are still charging my number falsely & are even coming at my place & sending legal notices to me. I would please request help for this matter. I have paid all my bills and was even ready to pay my pending dues but the bad customer service & extremely poor online help & more pathetic customer store has created a huge disappointment for me.