Vodafone India — UnNecessary roaming charges

Address:

Mumbai City, Maharashtra

I am using the Vodafone number [protected]. I, in total have three prepaid numbers which are currently active. The purpose of writing this mail is that i am very disappointed with the kind of service provided by a company of Vodafone's stature and repute. I Have activated my roaming pack, before going into roaming for one months plan Rs170/-. and i received confirmation message for the same for one month activation on roaming plan.I was in Bihar for around 24 days.So, i was in Bihar roaming i.e in India itself. I have gone through the Bill for the current month cycle and i have seen that Vodafone have charged Rs.750/- extra for roaming.i.e incoming as well as out-going charges. I have raised complain for same so many times, and didn't get response and resolution for the same. (complaint no :- [protected]) When this went on for 8 days in a row, i lost my patience and i visit Vodafone store for the same complain. I assure you that if this pathetic level of service continues and if i have to experience incidence of this nature again, i will discontinue services on my personal numbers without paying any of my pending bills, moreover, i will try and make sure that my entire organization discontinues the association with Vodafone. As it is there is widespread discontentment with your company's general level of customer service!