Vodafone India — Unsatisfactory service

Address:

Kanshi Ram Nagar, Uttar Pradesh

Mobile no. [protected] Email id - [protected]@gmail.com I am Anshul from kasganj ( 207123 ).I've bought Samsung galaxy E700 off late. Dealer told me that I would get 3G Internet 2GB by Vodafone. I inserted my old Vodafone sim in which a 3g pack worth rupees 248 was already activated.I waited but I didnt get any said offer. Then after I called Vodafone customer care and I was told that I would surely get the internet data after some time. He further suggested me that the new given offer would overwrite the old pack so I should have better use up all the old internet.I asked him several times in order to confirm but each time he firmly advised me so and I did so.But now I neither have my pack nor the new one promised by Vodafone. I again called customer care helpline but then they told me that I should had inserted a new sim in order to avail the said offer and that I couldn't be benefited by the offer. I again called them to complain about the same but this time they assured me that it didnt have to do anything with old sim or new one but the main thing is that in order to avail the offer I should have never used this bundle offer of internet via the old sim. They further said, " as you have not used this pack, you will get the offer for sure but wait for 12 hours at most." . I waited again but didnt get any offer. Now I want to know where I was wrong? I used up my all internet data according to their suggestion. I asked them either to give my old pack back or their said offer but they said that they could not do anything.What about my 248 rupees? I used the internet for merely ten days. They are saying that as I have used the internet data so they cant do anything. They cheated me. Worst Thing is that now when I again call them to clear the issue, computer doesn't connect me to them but drop the call. I long to know how the vodafone would settle all the issue and inconvenience occurred to me because of them. I didnt use up my pack on my own but they gave me the idea. I want my pack back or the said offer. I hope I will be helped.