[Resolved]  Vodafone India — Unusual charges of rs 327/-

Address:

Auraiya, Uttar Pradesh

a fake charge of Rs 327/- against downloading of application in " d2c_ndtv_valu", "hello1_tvalls" &
"shotformat_dw" are loaded in monthly Bill ( Dec2014) of my postpaid mobile connection [protected].The application have never been down loaded in my mobile and same was checked in my mobile application/downloading system. I couldn't understand how did Vodafone charge in my account which I have never utilized ? I made online complaint to nodal officer UPW through mail .But nodal officer denied to refund /reverse the unusual charges .Before that same type charges were uploaded in my monthly bill and reversed by Vodafone as accepted error .But this time they have denied .I also made complaint to Appellate officer, but reply received from same officer who was Nodal officer, UPW . How this could be possible that both officer will be same ? as per the web content of Vodafone both officers are different.This is completely harassment of
customer.