[Resolved]  Vodafone India Up East Circle — FRAUD ON "REPORTED LOST INTERNATIONAL SIM"

I have a Vodafone Postpaid connection [protected] which is on International roaming since Jun13. On 02 Sep14 my mobile was stolen with the SIM at Accra Ghana. I lodged a Police complaint and requested Vodafone to Block my SIM through web portal. I reported my SIM as LOST. After two months on 16 Nov I get a bill of Rs 3919 with Call data records showing International calls between 12-15 Nov from the same No. I cleared the bill and immediately contacted Vodafone call center and they informed me that my LOST SIM was re-activated on 30 Sep14. This was without my knowledge and Vodafone failed to inform me even on mail that they have received such a request. I immediately got my SIM blocked again and arranged to get a new SIM issued and activated so that the old SIM can never be activated again. Soon by 29 Nov the unbilled usage rose to Rs 17556.50. I brought this to the knowledge of NODAL Officer V[censored]PE Circle through mail who has till date never given a satisfactory reply. In all his mails dated 06 Dec, 23 Dec and 25 Dec Nodal Officer UPE has assured me of resolution in 48 hrs, but has not resolved anything. The complaint No given by Nodal Officer V[censored]PE is .[protected]. IT also needs to be noted that there is NO transparency in appeal process in Vodafone as given on their website, which is evident from: (a) Mails are bouncing back from the mail id of Appeallate authority. (b) The mobile Nos of Nodal officer and Appeallate authority are forwarded to call centres which do not give any satisfactory reply. I would request VF to: (a) refund Rs 3919 which I had paid to clear bills till 16 Nov as it included calls made by fraudently activating my SIM. (b) write off Rs 17556.5 and activate my new SIM on International roaming. The roaming services on New SIM are barred as the bill is under dispute. (c) Compensate me adequately for the mental stress created by VF by fraudently activating my Lost SIM and also depriving me use of VODAFONE INTERNATIONAL as I am generally on tours to different countries.