[Resolved] Vodafone India — VAS activated automatically in my postpaid mobile

Bibhas Sadhukhan

from Vadodara, Gujarat

Address:	Chennai, Tamil Nadu
Website:	www.vodafone.com

My Mobile no [protected]. Vodafone postpaid connection in Sivakasi, TN. VAS was activated Automatically without my consent and after activation SMS sent to me. When it was came to my knowledge after 5-7 days I requested to stop the VAS as per direction written in SMS. But VAS charge Rs 350/ added to my bill, bill circle 20/3/17 to 19/4/17. Today again VAS is activated and SMS received. Pl stop automatically activation of VAS and refund the earlier money of Rs 350/- which was already paid and take suitable action on concerned.

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Jun 19, 2017

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

May 11, 2017

Updated by Bibhas Sadhukhan My email [protected]@gmail.com

May 12, 2017

Updated by Bibhas Sadhukhan Just now I have received a call from mobile no [protected] at about 10:15 hrs on 12/05/17 and person claiming as Vodafone care and told me that VAS service will be deactivated after deduction of Rs 1/- and earlier Bill amount 350/- will be refunded. For that he asked for my ATM Card number. I denied to provide the ATM number and asked him to communicate to my e mail. Please check the authincation of that call and confirm to my email.

Verified Support

May 19, 2017

Vodafone India Customer Care's response Hi ! That's not the experience we want you to have :( We will call you at the earliest!

Regards,
Vodafone India