[Resolved]  Vodafone India — vas activation without consent

Address:

Bangalore, Karnataka

An unscrupulous charge of inr 50 was deducted from my balance recently. When enquired with customer care, they told me it was a value added service, which i had given no consent to activate. I checked multiple channels (Vodafone app & 155223) and i do not see the deduction or details of the vas anywhere.

I did not receive any sms regarding the vas, its activation request, deduction or related.

The customer care representative would not give me any more details on the vas when asked. They had no other information apart from the name of the vas.

When asked on how to deactivate it, they shifted the blame and i was told to visit a local phone shop.

I want a refund for this charge done without my express permission.