Vodafone India — vas subscription without consent | |
So, this is part of an existing complaint of mine. I've already complained to your customer services and recieved the same speel via email that you clearly give all your other customers about taking their explicit consent for activating vas on their phones. This is not true! I reiterate that i have not subscribed to any service online. Given that all my messages come from the vodafone number id vd-vfcare i am fairly certain they are from vodafone and not an online marketing ad i mistakenly clicked on. Besides which, i have an ad blocker on my mobile, so i don't accidentally subscribe to spam or pop-ups. So far i keep getting repeatedly subscribed to numerous services - such as the vodafone how to video that i ended up being subscribed to, twice yesterday - without being consulted or asked. I am not sure how this happened. I also do not know what double consent you are talking about. I don't ever get any message from vodafone seeking my permission to deduct cash from my account. I simply get a message informing me that i have been subscribed as per my (Non-existent) request and that a certain sum has been deducted from my balance accordingly. That's more that 90 rupees that i lost yesterday. Then i have to stop your service by sending an sms to 155223. While it stops the service (Which i will point out i never wanted in the first place), it doesn't refund my money. As i write this, i have received yet another message from vodafone, this time informing me that there isn't enough money in my account to activate the how to video service but that they're willing to hold my request for the next 7 days! Which is hilarious and ironic because i've spent the last 2 days loosing money over and de-activating this very same service, twice! And of course there's no money in my account. Your "service" took them! I'm also not going to recharge again, because you're simply going to take more money from me! Also vodafone, i am seriously considering migrating to another service provider. Regards, Adv r. Rajagopalan Was this information helpful? | |
Vodafone India customer support has been notified about the posted complaint. | |
Add a Comment | |
36%
Complaints
27111
Pending
0
Resolved
9561
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information
Post your Comment