[Resolved]  Vodafone India — verification incomplete

Address:

Mumbai City, Maharashtra

I am a vodafone e customer since over 10 years making me a customer since this was owned by hutch. I recently had a vodafone executive by the name of MR Anmol come home n offer me a vodafone anniversary corporate plan package. When the verification person came home he told me the package on my account was nt what was offered to me. Upon which I filed a online complaint with vodafone. Hello! Your service registration number [protected] is registered on 23-Aug-14 01:59p.m. We shall respond to your query by Tuesday 02-Sep-14 01:59p.m. and then on 5th sept. Hello! Your service registration number [protected] is registered on 05-Sep-14 05:18p.m. We shall respond to your query by Tuesday 09-Sep-14 05:18p.m. Its 10th September and I haven't received any call. I had filed a complaint vide email requesting a refund of my 500 rs since those were the fees charged. I had attached copies of all correspondences etc along with that email and the receipt number to which I got a text message Dear Customer, due to your interest in Prepaid connection, your request for disconnection of the new Vodafone connection is in process. Please call on [protected] or 111 immediately if you wish to continue with the Postpaid connection. I didn't respond assuming I'd receive a call as scheduled on or before 2nd sept and then 9th sept. thereafter my number was disconnected without any intimation or activation of my prepaid card. Upon calling the customer care was completely helpless and I had to go to a store who activated it and scheduled a call back within 3 days. This call however again did not come and my phone was deactivated again. In fact I had called on the very next day stating nt to disconnect my number n to continue the postpaid connection till the end of the billing cycle however he registered completely the opposite hence disconnecting my connection.. I called Vodafone support who was again of no help and told me they'll arrange a call back by the end of the day aka no day 8th sept which again never came. I have a ligament tear and could nt go on Tuesday the day after my line was disconnected and went the next day when feeling a little better. Upon going to the store they said my verification was nt completed which I don't understand why since someone had come home on Aug 28th around noon. They said that the complaint was on high and verification dept will call me by day end. I had in fact carried my Identity proofs which he did not accept . Its over that period now and my phone is nt activated. This is horrible service and complete harassment on vodafones behalf. Making me run around places. I am one step close to filing a complaint for this against ul cause I am left with no other option. Please help me before I am forced to do something I don't want to.