[Resolved] Vodafone India — Vodafone Bill issue d2c shotformats ti and hello1_tvallsouth_ on

aavinay

Address:

New Delhi, Delhi

Hi, This it a total fraud! - I have been charged of downloading d2c_shotformats_ti and hello1_tvallsouth_ on October and November bills. On asking customer care they are saying that we cannot inform you regarding this as this is confidential information. This is strange! They are charging me for something but cannot share detailed information about that. I never downloaded such a thing on my mobile. Please help, Vinay [protected]

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Aug 14, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

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Comments

Ekki

from Raipur, Chhattisgarh

I have the same problem. I have been deducted Rs. 99 for this random link 'shotformats', which I am not even aware of.

I spoke to a lady at their customer care, who spoke to her manager and said that the balance will be refunded to me, but just before taking the complaint number the call got cut. After that I could not get in touch with her, and the other 'insensitive' officials that Vodafone has bluntly said that I HAVE TO PAY for this.

I want this matter to be resolved by Vodafone as soon as possible, because I will not be paying for something I have not used.

If need be I will get my number ported to some other company.

So kindly get this resolved.

Nihu Pathak

from Mumbai, Maharashtra

I m also facing same problem with vodafone