[Resolved]  Vodafone India — Vodafone Billing SCAMs

Address:

Mumbai City, Maharashtra

My number was put into safe custody for 6 months since I was travelling out of the country. Safe custody means that you pay Rs. 600 to the Vodafone guys and the number is temporarily deactivated, rentals are stopped, but the number continues to be on your name and you can activate it with the same plan once you are back. Vodafone sent me an email stating the number is deactivated now and is in safe custody. I called my own number to verify this and it was disconnected. Job well Done. Month 1 - Bill Amount is Rs. 0/- obviously since the number is not active, there cant be any bill Month 2 - Bill Amount is Rs. 0/- Month 3 - BILL AMOUNT 648.17/- extra attention to be paid to that 17 paise . These crooks can go to any lengths to make the bill look authentic and unsuspecting customers might even pay it. I raised the query with Vodafone support over emails. The replies were copy pasted even without reading the email. (No Surprise there) Then I forwarded the same mail to Nodal officer and the Ombudsman. No response. 4 days and 2 reminders later, Pandeyji from the Ombudsman woke up and again directed the query to vodafone care. They told me they were sorry and the charge of 648.17 will be reversed. My question was how can such a charge appear in the first place.?? If the number is disconnected how can there be usage cost ? And I could grill them here as I head all those Vodafone emails where they confirmed that the NUmber was disconnected... Imagine the plight of millions o[censored]sers who cannot prove this and Vodafone Care will tell them that its your usage cost and you will have to pay for it. After that I Have sent almost 7 reminders to the Nodal officer, The ombudsman and vodafone care to come clean on this SCAM. Arbitrary charging and looting people unethically. I am yet to get a reply, maybe our Pandeyji will wake up till 2018 and order an investigation. Till such a time folks, Keep Paying !!