Vodafone India — Vodafone

Address:

560016

This is regarding my vodafone connection [protected]. This month i have been billed of data pack 1650 claiming that i have used data of 700 mb. I have spoken to da customer service of vodafone and clearly explained that i have not been getting alerts on crossing it beyond 400 and hence a refund was promised. After waiting for 5 days so far they informed me that a refund is not possible. This is really pathetic being a customer of vodafone for so many years thy bill me as they feel like. I spoke to their customer service agent imran who refused to transfer my call to a manager and also was so sarcastic on da call. I want this to be looked into. I am totally disappointed as i have been using this connection for 5 yes nw and they are charging what they feel like when i have clearly told i have not received any alerts.