Vodafone India — vodafone cannot deactivate my account

Address:

Hyderabad, Andhra Pradesh, 500036

To whomever it is concerned.

This is lawrence and i have 2 active [protected] & [protected] which i have been using from 2005. I had another number [protected] which i wanted to deactivate as i was not using it any longer.

I had paid the whole outstanding amount of 1721/- on 9th december 2017 and had asked for deactivation. Again in the month of june my out going was barred for [protected] & [protected] and when contacted the customer care they told me that the number was not deactivated and hence i have to make the outstanding amount of 1544/- in order to release the outgoing on the other numbers.

I again paid 1544/- on 13th june 2018 and i had again asked them to deactivate it at least this time for which they said it will be done and gave me a reference number[protected] for the same.

On october 4th 2018, again my outgoing has been barred and when i walked in to the customer care, they say the number is still active and has not been deactivated yet.

My question:
1. What is so funny that vodafone is not able to deactivate the number and keeps on charging
2. Who is going to pay the amounts (1721+1544) and who is gonna compensate for the loss of my business with you guys barring off my outgoing calls on my 2 numbers.

Even when i walk in to the customer care office, they are not able to do anything either.

Is there a way you guys can do something before i plan for changing my number to any other vendor.

Hope you guys take this high priority and solve this issue asap.

Thanks
Lawrence