[Resolved] Vodafone India — Vodafone Charged me rs 99 for the download from mydala.com which i did not download | |||
Hi All, i am a vodafone customer. I was charged for MyDala from my vodafone account without permission and i wasnt abuot this as well that a payment can be made without confirmation. When i called vodafone customer care they advised me that i was charged for mydala.com whihc i did not access for any purchase. Thisis something that is really worse.I want to get a refund for this amount. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
I have a similar thing happening with me too.
It's absolutely ridiculous and totally against consumer protection that such a sham company can place their ads deviously on sites and be authorized to deduct from your balance immediately for clicking a link by mistake without any sort of confirmation.
I have neither received an intimation about the deduction nor any communication about what I have purchased.
I strongly condemn this reprehensible behaviour and would strongly press to receive my money back. Whatever it is mydala is selling, I am not interested.
It's absolutely ridiculous and totally against consumer protection that such a sham company can place their ads deviously on sites and be authorized to deduct from your balance immediately for clicking a link by mistake without any sort of confirmation.
I have neither received an intimation about the deduction nor any communication about what I have purchased.
I strongly condemn this reprehensible behaviour and would strongly press to receive my money back. Whatever it is mydala is selling, I am not interested.
I am also charged for the same in my recent bill and then I had lodged a complaint through email to customer care.
I am not at all satisfied with such a stereotype and stubborn response against my grievances. I requested them again to waive off these additional changes levied on my account.
The response I received from them as below...
" With regard to your concern, we regret to inform you that as per the feedback received from our billing team the charges towards the download of “deals_mydala_99” which was downloaded through WAP on your Vodafone number has been levied correctly in your invoice dated 05/11/2014. "
I try to verify through my itemized bill that when and how I downloaded anything innocently but I found from pdf copy of bill that my account was charged mid of late night for accessing deals-mydala. Its something which is linked to Vodafone and Vodafone is only
promoting it. It seems something fishy, how can we be charged without our consent and who gave the damn authority to Vodafone to pay on customer's behalf !!
I want to get credit for my money, please help me out !!
Thanks
Manoj Jaiswal
I am not at all satisfied with such a stereotype and stubborn response against my grievances. I requested them again to waive off these additional changes levied on my account.
The response I received from them as below...
" With regard to your concern, we regret to inform you that as per the feedback received from our billing team the charges towards the download of “deals_mydala_99” which was downloaded through WAP on your Vodafone number has been levied correctly in your invoice dated 05/11/2014. "
I try to verify through my itemized bill that when and how I downloaded anything innocently but I found from pdf copy of bill that my account was charged mid of late night for accessing deals-mydala. Its something which is linked to Vodafone and Vodafone is only
promoting it. It seems something fishy, how can we be charged without our consent and who gave the damn authority to Vodafone to pay on customer's behalf !!
I want to get credit for my money, please help me out !!
Thanks
Manoj Jaiswal
I have been charged Rs.99 two times (today - 28/01/2015) within a day for god knows what website.
This is such a ridiculous way of charging us for something that we have not used.
Vodafone services should improve their securities so that we are not charged for such things.
I do a recharge of about Rs.500 every month with Rs.200 3g net booster still there is no kind of good response from the company side.
This is for vodafone company that if I am not refunded with the full amount I will make sure to port out of your company or buy a new sim of some other company.
Make sure that you respond to me soon.
I am not being rude but it's just that I am not willing to pay for some popup virus or website or whatsoever.
Thank You
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This is such a ridiculous way of charging us for something that we have not used.
Vodafone services should improve their securities so that we are not charged for such things.
I do a recharge of about Rs.500 every month with Rs.200 3g net booster still there is no kind of good response from the company side.
This is for vodafone company that if I am not refunded with the full amount I will make sure to port out of your company or buy a new sim of some other company.
Make sure that you respond to me soon.
I am not being rude but it's just that I am not willing to pay for some popup virus or website or whatsoever.
Thank You
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I am paying for something i didnt even use.