[Resolved]  Vodafone India — Vodafone charging fake charges for downloads

Address:

Chennai, Tamil Nadu

Hi, My name is Balamurugan and my vodafone number is [protected]. I have been charged an additional download charges of 99 Rs. for the month of September towards downloading some fake application called shotformat_dwnlp_9 by Vodafone on 7th September. I have already raised a case with Vodafone customer care regarding this - Case number:[protected]. But they have told me that I have indeed downloaded an application which costs 99 Rs. This seems to be absolute bull from Vodafone. I know for sure that I didn't download the application and also I am a tech savvy person and I also know for sure that my smart phone did not download anything in the background without my knowledge. Every month I am having problems with these stupid Vodafone billing application and it kept charging me even 1000 rs a couple of months back. I have to fight with these brainless customer care agents every month to revert the charges. I am fed up with the service of Vodafone as it seems to be simply generating fake bills without any care for their customers. I have been using this connection for more than 3 years now and have emailed them more than 5 or 6 times to close this connection, after which they revert the charges and beg me to use their connection. If this charge of 99 rs. + Taxes is not reverted withing 24 hours, I request you guys to close my connection immediately. I won't be paying the fake bill that you have generated. Thanks, Balamurugan [protected]