Vodafone India — vodafone erroneous bill charges for services not availed

My mobile number - [protected]
I had requested for international roaming activation from 2nd may 2018 to 12th may 2018

For my travel to the us. However upon reaching, despite making the network change to t-

Mobile (As advised by vodafone representative), my device did not connect to any network,

Which inconvenienced me severely. Upon calling customer service, i was told that it

Would take 24 more hours to activate roaming on my phone. Since 2 days had already gone

By, i asked them to cancel my roaming request. I was assured by the vodafone

Representative that it was indeed cancelled and that i would not be charged for roaming

Charges. (Of course there were no calls made or received as there was no network on my

Device!).
Now, (25th may 2018) i received a message from vodafone that my outstanding bill is 4657

Inr (Ie the roaming charges) and my services have been suspended without nay advance

Notice.

Now my phone is suddenly a brick and i cant receive important calls that i am expecting,

Because of an wrong outstanding amount that i do not owe them and due to the error made

My vodafone.

On calling the vodafone customer care for clarifying the situation, the representative

For both rude and unhelpful. For one, he said that i had chosen to get the roaming

Deactivated when in fact it was cancelled since it was never activated in the first

Place. He did not listen to my problems, but kept repeating "it is not vodafone's mistake

And we will try to waive off the amount", while what i am asking for is not a waiver but

A correction made due to error from vodafone's end.

This is so infuriating, not only was i left stranded in the us despite having made

Arrangements before flying due to vodafone's negligence and now, i have to waste my time

In talking to one representative after another who don't seem to maintain any continuity

Of my complaint, while the services on my my phone still remain barred!!

I have been a vodafone customer for so many years now. This incident has caused me to

Reconsider my service provider.