[Resolved]  Vodafone India — Vodafone - Fault in 3G consumption alert message system ([protected])

Address:

Mumbai City, Maharashtra

Sir/Mam, My Mobile no is [protected].I have Vodafone postpaid connection. I have made complaint at vodafone store on 18 Feb having SR no [protected] but my concern is not solved.I have mailed corporate.[protected]@vodafone.com continuously, but my my concern is not solved. Issue is: Vodafone gives alert message for Data consumption usage if certain consumtion level crossed. but there is delay in data consumption alert mesasge . vodafone store executive told me that my 1GB consumption was over by 3 FEB but i got alert message on 4Feb 9.52 PM . so i have assumption of i have not crossed 1GB usage n keep using. but due delay in getting alert message my usage got ovecrossed and they charged me 2p/Kb for extra data usage.this is vodafone negligence, I have shown that message to store executive as well when i visited vodafone store on 18 Feb. he said i ll get refund in next bill cycle. but on 20Feb, got mail from corporate.[protected]@vodafone.com saying they will not provide refund. I own Rs 537 from vodafone.Please take action against vodafone.They are charing extra amount from consumer