Vodafone India — vodafone incorrect bill

Address:

Kolkata, West Bengal, 700006

Hello

I am Vodafone postpaid customer ([protected]) from Kolkata, currently residing in Bangalore for a new job and currently studying as well.

On 22nd September 2018 I received a message from the Vodafone that an International service pack of 500 INR has been activated on my number.(I had never applied or requested that pack). I was terrified to see such a high amount to be charged from my account. I immediately called up the customer care executive to complain about the same.

They suggested me to request for the deactivation of the pack and I agreed to the same. On 11:50 I received a message that the same pack has been deactivated.

Still I called back Vodafone customer care to confirm whether the pack has been deactivated and whether I am going to be charged for the same ?

They assured me that the pack has been deactivated and I am not going to be charged for the same.

Later in the next month(October), I received my monthly bill for 6450 which included the International Roaming Charges of around 5700 plus gst.

Even after calling the customer care executive several times they failed to understand the situation and clearly stated me that I have to pay the entire amount even if I haven’t received any such service.

They very rudely refused to understand the situation and stated that even if the service was deactivated I have to pay the entire bill and there is nothing they can do about it.

Please sir, I am a student and I can't afford such bills especially when I have not availed any such service from my end. I don’t really know whom to complain and they refused to give me any redressal support for my issue.

Vodafone has charged me for service that I never activated in the first place and then even if it was deactivated within 15 minutes it was charged. They don’t have any definition for Deactivation. They are simply repeating what is showing in their system.

Please help me.

Thanks and Regards,

Priyanshi Daga