[Resolved]  Vodafone India — vodafone india access fee complaint

Address:

4/1, Rameshwar Society, Nardas Nagar, T. P. Road, Bhandup (West), Mumbai- 400078, Mumbai City, Maharashtra, 400078

Myself vodafone customer, contact no. [protected] and i had done a recharge of rs.45 via my bank mobile app for the above mentioned number and in return i got this msg from vodafone : "rchrg of mrp rs45.0 on 02-12-19 successful. Full talktime rcvd rs.0. Gst rs 6.86, access fee rs. 38.14, new bal rs. 3.88. Transid ka[onr[protected]].
" now can anyone please explain me that even after deducting the gsttax of rs.6.87, why was additional amount of rs.38.14 was deducted under the subtitle of "access fee" and is it fair that i got just rs.3.88 as talktime for the recharge of rs.45 on full talktime..? Is this the quality of service vodafone is planning to give to its customers by looting them in this manner..?? Requesting vodafone team to please look into this matter and sort out the same, if vodafone team thinks its right for doing so then requesting the team to please justify the same if such access fee details if its mentioned in telecommunication laws and articles.. Requesting vodafone team to please share the details with public for the same.
Now i really going to port my vodafone no. To airtel or else because vodafone provides very bad service and even they do not provided any offers also.