Vodafone India — vodafone india - charged rs.1260/- stating that a call was made on 51717 for 90 minutes

Address:

Nagpur, Maharashtra, 440013

I have been charged Rs.1260/-by Vodafone stating that I made a call to the number 51717 for 90 mins. I do not know which number is this. Besides, no telecommunications company has a 5 digit number where you can make a call. All mobile numbers have 10 digits. No landline number has five digits either.

Vodafone sent me a sms stating that you have crossed your credit limit of Rs.1000/- and you need to make an interim payment or else your phone will be deactivated. I visited the Vodafone Store and inquired about it. They told me that the bill hasn't been generated as of now, but if you do not make an interim payment, your phone will be deactivated. I told them to provide me the details of the numbers where I made calls but they stated that they will not be able to provide those details before 9th Oct, 2017, the day when the bill will be generated. So I had to make an interim payment of Rs. 400/- on 22nd Sept, 2017 to avoid deactivation. I received an e bill which stated that I made a call on 51717 for 90 mins and the call charges are Rs.1260/-

I have to bring to your notice that the monthly bill of this number never crossed Rs.500/- in the past 10 years. This number was in my wife's name up to 15th July, 2017 after which it was transferred in my name.

I am a senior citizen, aged 68 years, and this act of Vodafone has caused me mental harassment .

I therefore, request you to resolve this issue and ensure a refund of my interim payment of Rs. 400/- already made on 22nd Sept, 2017.

Regards,
Prem Prakash Saxena