Vodafone India — Vodafone is Cheating by Levying -VAS Charges-[protected]

Address:New Delhi, Delhi

Hi, My name is Pankaj Khanna and my vodafone no. is [protected]. I would like to say Vodafone is now using fradulent methods to get money from the consumer in disguise of VAS. This is absolutely ridiculous. Few months back I have was charge for download of these so called VAS and this month also I was charged with d2c_mydala_99 which I do not have any idea what is this. I have not paid these charges previously but vodafone is charging every Rs. 50 as miscredit charges. I am paying charges for the services which I am using as a honest customer. I would like to tell you that I am fed with vodafone now and soon planning to take legal action against vodafone. I lodged a complaint regarding this many a times with the vodafone but everytime they are having predefined msg that these are the downloaded charges which I have to pay. I just want to know that we are having broadband connection and why these kind of charges doesn't comes in the broadband bill. Is these kind of so called pop up's does not occur in broadband and if they disagree on that point why vodafone is paying on our behalf. When we want to any VAS we will on our own, why should vodafone pay. Further services is getting pathetic day by day. Network problem is almost everywhere. Pankaj Khanna
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Vodafone India customer support has been notified about the posted complaint.
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Hi,

We did not get any response when we called you at 11:35 AM. Hence we will get back to you after sometime.

Regards,
Vodafone India
I received a call from vodafone representative named Mamta. I appreciate that. But she fails to give the solution. Although she agreed on reversing the charges levied this month for d2c_mydala_99 VAS, but express her inability to reverse miscredit charges levied by vodafone every month for non making payment of these so called VAS services.
She told me to call next day to provide the solution but the next day never came. I also told her abut the persistent network problem with vodafone. Singal breaking, No network converage, data related problem.

I request vodafone to reply asap.

Thanx
Pankaj Khanna
[protected]

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