Vodafone India — vodafone mobile shield

Address: 600107

I have vodafone mobile shield. 2 months back i had my mobile screen damaged and contacted the respective customer care for the resolution. With the claim number: [protected] after submitting the docs and verification i have handover the mobile for screen replacement. Literally close to 2 months, yesterday 30/09/2019 i have received my mobile vivo v11 pro with new screen changed. After checking the mobile i found the fingerprint option is not working and the phone itself does not have the option of fingerprint. It seems the parts are changed from the phone or they might have fixed with incompatible screen. Today again i called the customer care, they said they itself will call me and no reply. What is happening and it is purely disappointing. Seems you are people are taking phones and changing the parts from the phone. Literally cheating people with mobile shield. I am paying you every month on my mobile bill for this option.
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Vodafone India customer support has been notified about the posted complaint.
Verified Support
Oct 02, 2019
Vodafone India Customer Care's response
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your alternate contact number to assist you further. 

Regards,
Gipsy.
Oct 03, 2019
Updated by Mukesh.nimmi
Hi Gipsy,

Please make note of my contact number [protected] and the alternate number is [protected].
 
1 Comment

Comments

Hi team in my area there is no signal for Vodafone ie. zero signal. Every time my phone display cross symbol.

Area : kundanhalligate
Saibaba temple road
Munnekolala
Banglore

Attaching screenshot sim2 there is no signal(vodafone)

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