Vodafone India — Vodafone mpesa

Address:	560054
Website:	Vaodaone Mpesa wallet

I have made an incorrect transaction instead of making payment to a merchant I made payment to the merchants postpaid bill
The amount is not small its 10000 rs. When I called up Mpesa customer care they said Vodafone customer care will provide the refund however Vodafone customer care said it cant be done from their end and request needs to be raised from mpesa customer care, after being moved around, I finally called up and discussed my issue with Vodafone mpesa on[protected] I spoke to Tejashwini the team lead who assured an exception was created and she took my ICICI account number for the refund and said amount will be refunded by[protected]. Complaint registration number 65718008, however no one called me and money was not refunded, now I get to hear that money cant be refunded and only can be used to make postpaid bill payment, this is extremely frustration, and the most important point is to how the customers are treated, the person who called me from the backend team stating Vodafone employee was least bothered about the resolution and he clearly said he is not bothered about what resolution provided by 3rd party customer care and will not adhere to the resolution, if Vodafone is not going to honour the resolution what the Mpesa call centre Team Leads are providing why do Vodafone provide discretion to 3rd party call centres. This is a serious concern which needs to be addressed, I Request consumer court to look at this scenario and read call records and take a call or I will move this to TRAI