[Resolved]  Vodafone India — Vodafone No. [protected] suspended when asked for International Roaming activation

Address:

Mumbai City, Maharashtra

Hi Vodafone Customer Care, I have two complaints: 1) My Vodafone Cell No. is temporarily suspended due to incomplete billing address when i asked for international roaming activation. When i was in India this no. was working till i left India. 2) My International Roaming was not getting activated. Customer Care was asking for Rs. 10000 deposit. But i never paid any deposit when i travelled abroad earlier. I have been using this no. for last 10.5 years (except Nov. 13 to Jan 14..these 3 months i had transferred it to corporate account but submitted all required documents and got this no. activated on my personal account). My name: Manjiri Kulkarni My Vodafone Cell No. - [protected] (Circle - Mumbai) My Billing Address - 5, Saurabh Society, Sant Namdeo Path, Tilak Nagar, Dombivli (East), 421201 My Mail ID - [protected]@hotmail.com Currently i am out of India. and my No. [protected] is suspended due to insufficient billing address. I am very old customer of Vodafone since 4th October 2003 and ever since using this no. only. If required i can send you my bill for Nov. 2013. I was not able to register since it needs receiving password through sms. and my international roaming was not activated. I had transferred this no. to corporate for just 3 months (November 2013 to January 2014) in last 10.5 years. and submitted all the documents to transfer back it to my personal name on 28th january 2014 and my no. started working when i was in India. But International Roaming they are asking for Rs. 10000 deposit. I travelled abroad previously with this no. with international roaming activated but never had to pay a single paisa deposit. Why now? i have been using for last 10.5 years and it is updated on all Banks, Internet Providers, Gas, Electricity bills etc. websites. Please let me know if anything can be done to activate this no. and activate international roaming when i am out of India. If anything can be done by going to some vodafone office in this country..it would be really great. Please let me know. Thanks and regards, Manjiri