Vodafone India — Vodafone Postpaid Bill - Invalid Charges for number - [protected]

Address:

Kolkata, West Bengal

Hi Team, My name is Ravi Shankar Mallick. I am a Vodafone Corporate Postpaid Customer in Kolkata. My Mobile number is [protected]. My email address is ravishankar.[protected]@bt.com. I have received a bill for Rs 2632.71 for bill dated 1st Sep, 2014. I have a dispute on this bill for 2 charges. Firstly, I have been charged Rs 1224 for ISD calls. Let me tell you that I do make ISD calls but these calls are only to Bangladesh. The number to any all in Bangladesh starts with 0088031 or 0088. That is the dialing code for Bangladesh. You can check this on my previous bills. I have never disputed call charges with you guys but these nos which are mentioned in my bill I do not even know where these nos belong to. I have never heard about these numbers. If a person is making international calls, is this the way you treat them by charging them for any random number? Secondly, I have been charged Rs 50 for a Bhojpuri Service. I do not even know what this is? How do you expect me to pay for something when I have not used this? I have already asked for a migration from Postpaid to Prepaid and I received a call from your Retention team stating that the charges are invalid and they will waive off a part of it however, no waiver has been done so far. On top of that, if your employee says that the charges are invalid then how can you guys ask me to pay for it? I received this call on Saturday morning. If you guys can sort out my bill, I will stay with Postpaid. Please respond asap. I did send out the same email to Vodafone and they are saying that the charges are valid and I need to pay. One of the representatives over the phone say that the charges are invalid and they will give waiver and the other one say that the charges are valid. Please help me in this case. I cannot afford to pay a bill which I have not used. Kind Regards, Ravi Shankar Mallick