[Resolved] Vodafone India — vodafone postpaid - no intimation of expiry o[censored]sing plan and charged other plan without my consent

Raju.2101

from Mumbai, Maharashtra

Address:

Hyderabad, Andhra Pradesh

I am using vodafone postpaid one year rental plan which provides 200 free calls per month. This month i charged 199/- + usage charges+gst = 245/-.
When i contacted vodafone they said “my plan got expired and it has been withdrawn from the market so we charged suitable plan which is of monthly rental 199/-“. So i asked them that you should have informed me of my plan expiry at earliest and should not charge any other plan without my consent. Today also i received a call from them and they said we will not repeat this in future. But they wanted me to pay the bill which i was not opted. They should have stopped services on my number instead of charging any other plan without my consent.

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Dec 15, 2019

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Oct 29, 2019

Updated by Raju.2101 Customer care contacted me and said as the annual advanced rental plan is non regular plan they have no such system to communicate the customer regarding expiry of the plan and after expiry of the plan by default plan will be changed to rs. 199/-. Then I asked them you should have informed me while opting the plan itself so that I can remember the expiry date, for that they have no answer and simply said sorry but don’t want to waive the bill they charged on me. I have seen many people harassed like this by Vodafone for charging falsely amounts in the name of VAS, plan expiry, data roaming without customer consent. It’s shame on Vodafone to do these things. Now I don’t have any other option to move out of Vodafone network.

Verified Support

Nov 08, 2019

Vodafone India Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Vodafone contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Gipsy.