Vodafone India — Vodafone postpaid service

Address:	600100
Website:	Vodafone

I ported from Tata Docomo postpaid to Vodafone postpaid due to network coverage issue. The Red4Business plan which Vodafone had was attractive (monthly Rs.499 comprising o[censored]nlimited calls with 3 GB 4G data + additional 5 GB 4G data + discount of Rs.100 for the first year). The plan was activated but I did not receive the extra 5 GB data. I approached the Vodafone store (where I came to know about this offer) week-on-week to check for my extra 5 GB data they promised; they sound like a recorded cassette "We will send an email to our internal team to activate the additional data, can you please share your number?". The Vodafone representative took down my number every time I enquired this. I do not understand if he has even considered my concern and sent an email to their "internal team" or if their so called "internal team" needs more than three months time to fix what they promised?!

Out of frustration I asked the Vodafone Rep how to escalate this issue; he insisted me to ring 198 and log a complaint. I did it today and I am totally mad the way the person who picked my call responded. Unhappy the way Vodafone responds to their customers!!!

I also enquired to the Vodafone Rep if I could receive a hard copy of the monthly bill but was shocked by his response. He told me the bills were being delivered to my address rite from the first month but I have not recieved any till date. I don't know to whom Vodafone send such confidential information of mine?!

I am being billed for VAS that neither i have activated nor used this makes me more annoyed. I paid the VAS crap last month and it's showing in my bill this month too (reflects in my Vodafone app). I am looking ways to run out of Vodafone postpaid and would never suggest to friends and family.

Therefore people beware of Vodafone postpaid network!!!