Vodafone India — vodafone sim replacement issue

pd1982

from Mumbai, Maharashtra

Address:

Hyderabad, Andhra Pradesh, 500050

I had Vodafone old sim which one i am using more than one year. On 17/02/2018, I had visited Vodafone store located in Chandanagar, Hyderabad to request new micro-sim under same mobile number. (My new mobile accept only Micro sim). The vodafone store representative had provided me the new micro-sim and said within 30 minutes the old Sim will be deactivated and the new mico-sim will activate.

The Old SIM was deactivated on the same day but the new Micro-sim is still not activated yet. I am visiting from last 3 days to the same Vodafone store, but still they are not able to help me to activate the micro-sim. I had sent the complaint letter to vodafone (vodafonecare.[protected]@vodafone.com) but they are advicing only to switch on & off the device (i had done this for many times).

I am helpless now as my number is link to everywhere including Aadhar card. i am also fed up as there is no any concern person in Vodafone who can genuinely handle the issue.
Vodafone Complaint department is totally hopeless!!!.

Now i am seriously thinking to port my number to AIRTEL...

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Vodafone India customer support has been notified about the posted complaint.

Mar 21, 2018

Updated by pd1982 I had Vodafone old sim which one i am using more than one year. On 17/02/2018, I had visited Vodafone store located in Chandanagar, Hyderabad to request new micro-sim under same mobile number. (My new mobile accept only Micro sim). The vodafone store representative had provided me the new micro-sim and said within 30 minutes the old Sim will be deactivated and the new mico-sim will activate.

The Old SIM was deactivated on the same day but the new Micro-sim is still not activated yet. I am visiting from last 3 days to the same Vodafone store, but still they are not able to help me to activate the micro-sim. I had sent the complaint letter to vodafone (vodafonecare.[protected]@vodafone.com) but they are advicing only to switch on & off the device (i had done this for many times).

I am helpless now as my number is link to everywhere including Aadhar card. i am also fed up as there is no any concern person in Vodafone who can genuinely handle the issue.
Vodafone Complaint department is totally hopeless!!!.

Now i am seriously thinking to port my number to AIRTEL...