[Resolved]  Vodafone India — Vodafone World Calling Card not working and they are not refunding the money back

Address:

Hyderabad, Andhra Pradesh

Hi, I purchased Vodafone World Calling Card for Rs. 2500 on 5-Feb-2014 at 10.46.47 AM and transaction reference number is: MCIT[protected]. The transaction was successful and i received the WCC PIN number via email and SMS. When i tried to use the WCC i got a message that the Card is blocked and contact customer care. When i called customer care they told that they cannot see any such transaction and contact local store. When i visited local store (Tirumalgiri, Secunderabad, AP) (10-Feb-2014) they took all the details and said within 24 hours your issue will be resolved or money would be refunded. Issue was not resolved and i visited the Vodafone store again on 21-Feb-2014 and spoke to the store manager Manoj, he said he will speak to his team and get this resolved and contact me back within 24 hours. I waited till 2-Mar-2014, there was no response and when i called the store manager he said give some more time and he will call me back. On 3-Mar-2014 when i called him back he said the offer is not valid for Andhra Pradesh and he has raised it with his Marketing team. When i asked for the complaint number he said he will register one and give. So he registered the complaint number [protected] and on 5-Mar-2014 i got a call from the confirmation department to check all the details. After that the confirmation department officer told that the money will be refunded in next 24 to 48 hours. And on 6-Mar-2014 they closed the complaint without refunding the money back. I called again on 17-Mar-2014 and i asked for the complaint number, the Customer care executive started asking for all the information again, when i told i want to speak to supervisor i was kept on hold for 15 minutes and then supervisor started asking again the same information and gave the same story that she will forward all the details to the concerned team and wait for 24 hours. Even after me asking to open the old complaint number they have not opened and infact told me that you can go ahead and register complaint anywhere. I would request consumer complaints team to help me in getting my refund back. Thanks Vijender Jain [protected]