[Resolved]  Vodafone India — Waiting for replacement sim since more than a week in spite of 2 request

Address:	Thane, Maharashtra, 400605
Website:	www.vodafone.in/help-support/live-chat

Recently I requested for sim replacement it's been more than a week I raised a request. While I checked with service desk agent over webchat they said it has been delivered and this happened twice also they close the request and everytime when I check they say since it is closed we need to raise new request. Worst and unreliable customer support.

Below is the last chat I had with service desk agent.

Welcome to Vodafone Chat !Thank you for your patience, a Vodafone Service Desk Agent is now available.
Rugan
Good Evening! I am Rugan. How may I help you?
Murli Swami:I was talking to your colleague Mack and the chat window got closed abruptly
Rugan


I'm Sorry for the inconvenience sir.


Rugan
How may I help you sir?
Rugan

Please confirm if you are online?


Murli Swami:yesRugan

Thank you for your confirmation.

Murli Swami:I had raise request for replacement sim Murli Swami:[protected]
Rugan
I can definitely help you with that.
Rugan

Are you inquiring for the same number: 9833XXXXXX?

Murli Swami:yes
Rugan

Thank you for your confirmation.


Rugan

Thank you for providing your valuable information.

Rugan


Kindly please stay online, While I check the details for you.


Murli Swami:sure
Murli Swami:it was supposed to delivered today but it didn't Rugan

Thank you so much for waiting.

Rugan

I'm extremely sorry for the inconvenience sir.

Rugan

As, I checked your account, your SIM is delivered Today.

RuganMay I confirm do you receive SIM?Rugan

I'm extremely sorry for the delay in response

Murli Swami:but I didn't get SMS confirmation on my alternate number
Murli Swami:neither I got the SIM
RuganThis is your request comment updated in our end: Customer made two request for sim card through courier, but not
received for both request.Reference number is[protected],[protected].So please check the situation on high priority, address verification completed.Same address
registered with us.Customer is frustrated with the situation and not interested
in visiting Vodafone store.Please do the needful.
Murli Swami:its the second time
RuganSo, I kindly request you to please one more day.
RuganIf you didn't your SIM again, please contact us. We will surely help you.
Rugan*If you didn't received your SIM again
Murli Swami:seriously there is reliability in your service
Murli Swami:system shows delivered
Murli Swami:but its notRugan

I'm extremely sorry for the inconvenience sir. I really understand your concern.

RuganI will take your feed back and forward to concern team.
Murli Swami:I listening to sorry since a week
Murli Swami:but nothing has improved
Murli Swami:how can you mark as delivered when it is not delivered
RuganI assure that you will receive your SIM as soon as possible.
Murli Swami:this I heard yesterday
RuganBecause we are taken the request as high priority.
RuganI understand how upset you are,

I'm extremely sorry for the inconvenience sir.

Murli Swami:and yesterday he said that since my last request is delivered and closed.. he didn't have option other than raising new request
Murli Swami:the same you will tell tomorrow and so on
Murli Swami:and there is process of taking acknowledgement as well
Murli Swami:so customer has to suffer in any case that's how your process is designed
RuganNo sir, I assure that you will receive your SIM as soon as possible. Because we are taken your request as high priority.
RuganIf you didn't receive your SIM again, please contact us. We will surely help you with high priority.
Murli Swami:I heard the same thing yesterday and I don't have option other than relying on your false commitment
Murli Swami:regret for being vodafone customer
Murli Swami:I been your customer for more almost 10years
RuganI totally understand your concern sir, I kindly request you to please wait for another one day. You will definitely get your SIM.
Murli Swami:you want me to trust your statement which I already heard yesterday
Murli Swami:you are right I don't have any option other than that
Rugan


I'm extremely sorry for the inconvenience sir. I'm sorry sir, due to some technical issue you are not get your SIM. I will take your feed back in high priority and forward to concern team. I'm sorry for you feel this way.


Murli Swami:what if my request get closed tomorrow Murli Swami:I'll have to raise new request Murli Swami:and then the same story Murli Swami:will repeatRuganPlease give me a minute sir.Rugan

Thank you so much for waiting.

Murli Swami:neither I get any notification on my alternate number
RuganAs, I checked my end your request already raised in high priority, you will get the reply in your Email ID. You no need to give new request for your SIM.
Rugan

I'm extremely sorry for the delay in response sir.

Murli Swami:I didn't get any notification on my registered email address
RuganI kindly request you to please wait for one day, you will get the reply as soon as possible.
Murli Swami:none of your claims are true
Murli Swami:all are false claim
RuganSir, I would like to inform you that already your request raised high priority. I kindly request you to please trust us this time. You will get the reply regarding this.
Murli Swami:anyway I don't have an option but for sure the first thing I will do is check for number portability
Murli Swami:after I get my SIM
Murli Swami:the only reason would be the way to give your customer false commitment