Vodafone India — Without my concern traffic plan ......

[email protected]

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700030

Hi
3rd feb 2017 to 19 th march why i pay to Vodafone...
...
Shayani Srimani
Appellate Office
my dear team..
i am not give any confirmation to change my traffic plan 190 to 699 monthly ...

then from 3rd feb 2017 to 19 th march why i pay to you...
on 21st march there is data pack is active in that number and i didn't sent email to your team. so why i pay to you...
if so the, , , wavier out the amount from 3th Feb 2317 to 19th march...
HOW MUCH TIME TO RESOLVE THIS... CAN YOU TELL ME...

PLEASE CHECK WITH YOUR TEAM...((( I CALL IN 198 TO FIND THE RESOLUTION BUT YOU ARE NOT ABLE SOLVE THE THE ISSUE...)))

REGARDS
RAJSHEKHAR SAHA
[protected]

From: appellate.[protected]@vodafone.com
Sent: Thursday, March 30, 2017 4:23 PM
To: [protected]@outlook.com
Subject: VODAFONE NEED TO BE OUT BUSINESS(BAD SERVICES...);

Hello Sir/Madam,

Thank you for reaching out to us. My name is Shayani, and I will be assisting you today with your concern related to your number [protected].

We would like to assure you that we are investigating your concern. We will revert to you with a conclusive response by 2 working days.

We solicit your co-operation in the interim.

For future correspondence, you can refer to your service request number: [protected].
Thank you,

Shayani Srimani
Appellate Office

Contact numbers
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For Complaints call 198 (toll free) helpline
Fax number: +91-([protected])
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in

On 3/29/2017 11:22 PM; From: [protected]@outlook.com; To: appellate.[protected]@vodafone.com; nodal.[protected]@vodafone.com; corporatecare.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: Re: VODAFONE NEED TO BE OUT BUSINESS(BAD SERVICES...);;
hi
Appellate Office

on 31th jan 2017 my traffic plan change without my concern ... from 3rd feb to 17 march my number was running on the traffic plan 699.00..
HOW WILL PAY THAT AMOUNT...
MORE OVER ON 21 MARCH 250RS CHARGE FOR THE DATA PACK... WHICH I NOT GIVE ANY CONFORMATION FROM MY SIDE ..

21 MARCH DATA PACK IT CHARGE ME 8 (AS PER PRO DATA)
22 MARCH DATA PACK IT CHARGE ME 8 (AS PER PRO DATA)

PLEASE . CHECK WITH YOUR TEAM ME

then reply me...

[protected]--
From: appellate.[protected]@vodafone.com
Sent: Wednesday, March 29, 2017 2:44 PM
To: [protected]@outlook.com
Subject: VODAFONE NEED TO BE OUT BUSINESS(BAD SERVICES...);

Hello Sir,

Thank you for contacting us. My name is Pallavi, and I will be assisting you today regarding your concern related to tariff plan and bill for the Vodafone number [protected].

I would like to inform you that we have made the necessary changes and please note, tariff plan SM_KOL_MV_SME190MIRROR has been activated on the aforesaid number w.e.f 20/03/2017.

Please find below the details of the stated tariff plan for your reference:

Tariff Name
Monthly Rental
Local V2V
Rate V2LLOCV
Rate V2OLOCV
Rate V2VSTDV
Rate V2OSTDV
Rate V2LSTDV
Rate SMSLOC
Rate SMSSTD
Rate SMSISD
Allowance Details
SM_KOL_MV_SME190MIRROR
190
0.20
0.40
0.30
0.50
0.50
0.50
0.50
0.50
5.00
6000 Seconds| Voice Local V2O V2V allowance, 24000 Seconds| V2L V2O V2VLV V2V

Further please note, we have processed a credit of Rs.500/- as a service gesture towards rental charges and the same would be reflect in your forthcoming invoice under the header adjustments.

Please note, as the tariff has been changed in mid bill cycle, rental will be charged on a prorated basis in your forthcoming invoice along with discounts. Please note that tariff conversion at the middle of the bill cycle will not enable the subscriber to enjoy the promos / free minutes / free messages / discounts that are associated with the subscriber’s current tariff.

Please use the following URL for ISD call charges: https://shop.vodafone.in/shop/prepaid/prepaid-talkPlan-isd-tariff.jsp.

Vodafone India - TalkPlan ISD Tariffs
shop.vodafone.in

Country/Zone Destination Code Rate Per Minute; 6113 Australia and NZ Mob[protected] Germany - Mobile[protected] Germany - Mobile[protected]

Also note that as per TRAI regulations, any SMS usage beyond 3000 SMS per month will be charged at standard rates. Applicable for SMS pack users as well. Please note that free SMSs not valid on peak days. Standard rates applicable on such dates. Refer to website for further details. Refer the link: https://www.vodafone.in/pages/index.aspx. Free minutes are applicable only when logged into Vodafone network.

The browsing charges are 4p/10kb in absence of a data pack or post consumption of free usage and MMS is charged at Rs3 (Maximum size of MMS should be of 300 KB). The download is charged as per website and content towards genuine usage done. Video calling charges in 3G is Rs.3/minute.

Please note that using applications such as Facebook, Whats App in your handset will also incur Data consumption while receiving any Audio/Video/Wall Paper/Notifications which is chargeable as applicable.

I tried to contact you on number [protected] from number[protected] today at 5.17 pm, however, I was unable to reach you.

The Service Registration number assigned for this correspondence is [protected].

Thank you!

Pallavi Chattaraj
Appellate Office

Contact numbers
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For Complaints call 198 (toll free) helpline
Fax number: +91-([protected])
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in

Get ready for an International 4G experience To check your 4G Ready Status SMS 4GCHECK to 199

On[protected]:26; From: [protected]@outlook.com; To: corporatecare.[protected]@vodafone.com; nodal.[protected]@vodafone.com; appellate.[protected]@vodafone.com; ; ?CC: ; Subject: VODAFONE NEED TO BE OUT BUSINESS(BAD SERVICES...);;
hi,

Team...

no update about my Problem... you are trying give the wavier of the amount 250...
if so the, , , wavier out the amount from 3th Feb 2317 to 19th march...

[protected]--
From: corporatecare.[protected]@vodafone.com
Sent: Wednesday, March 22, 2017 11:41 AM
To: [protected]@outlook.com
Subject:, ,

Dear Mr. Saha,

Thank you for your e-mail dated 21/03/2017 regarding bill for your Vodafone mobile number [protected].

We apologize for the inconvenience caused to you.
As per our telephonic conversation today dated 22/03/2017on [protected] at 05:02pm.

With regard to your request, kindly follow the below mentioned three tier grievance redressal mechanism for faster resolution.

Grievance Redressal Mechanism
Level 1:
For any queries on our products or services, call Vodafone Care on +91 [protected] from any phone or 199 from your Vodafone mobile phone anytime. For any complaints, service activation /deactivation and tariff change requests you can call 198 (toll free) from your Vodafone mobile phone or email us at corporatecare.[protected]@vodafone.com.
Level 2:
If you are not satisfied with the resolution provided, you may contact our Nodal Officer with the complaint docket number (the unique complaint number you get when you register your complaint at Vodafone Care) at [protected] anytime from Monday to Friday, between 9:30 am and 6:00 pm or write to nodal.[protected]@vodafone.com with a complaint docket number.
Level 3:
If you still want to appeal further, you can do so by appealing to our Appellate Authority with your complaint docket number (unique complaint number you get post registering your complaint with the Nodal Officer) at [protected] anytime from Monday to Friday (9.30 am to 6.00 pm) or write to appellate.[protected]@vodafone.com with a complaint docket number from the Nodal officer.

Please note your interaction number [protected] for your future correspondence.

Mr. Saha, a simpler and faster way of managing your Vodafone account details online at your convenience on our “My Vodafone” portal on our website. You can carry out an array of services yourself like:

• Review, compare, change talk plans
• Activate / deactivate Value Added Services
• View detailed bills including data sessions in case you are a data user for the last 13 months (including current month) and
• Analyze and pay bills online

Register on My Vodafone by clicking on the following link - https://www.vodafone.in

In case you need further assistance, please do call or e-mail us. We will do our best to help you.

Happy to help.

Jayshri Ahire

Vodafone Corporate Relations

Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For any complaints call 198 toll free helpline.
Fax number: +91-([protected] or [protected])
E-mail: Corporatecare.[protected]@vodafone.com
Website: www.vodafone.in

Now check and download 13 months’ call details absolutely Free for your postpaid number. Logon to www.vodafone.in and go to My Vodafone.

On 3/21/2017 5:41 AM; From: [protected]@outlook.com; To: corporatecare.[protected]@vodafone.com; ; ?CC: ; Subject: Fw:;
Hi All,
As per One of Your CCE given me the detail that:
Docket Number :[protected] was the Request given the Me by the Number [protected] on 31 Jan 2017 to Active 699 Traffic plan.
If see on the attachment that on 31 jan 2017. there is no call made To any of the Vodafone Helpline...

So how plan active the 699 month Traffic without my Concern. I Did Not get any Mail From Your Side...

So FROM 4th FEB to 10th of the march The Bill Generated on that . why i will that Amount to You..
again i Put Request on 12th of the march 2017 to 19th March Plan is Active in 699.. WHY I Pay the Amount AS WELL ...

DUe to your Mistake why i will pay 4th of the FEB to 19th of the march on the pro data Amount to you .

Regards
Rajshekhar Saha
[protected]

Dear Mr. Saha,

Thank you for your e-mail dated 17/03/2017, regarding change in tariff plan for your Vodafone mobile number [protected].
We sincerely regret for the inconvenience caused to you.

As per our telephonic conversation today dated 20/03/2017on your mobile number [protected] at 04:15pm.

With regard to your request, we wish to confirm that your tariff plan has already changed to SM_KOL_MV_SME190MIRROR w.e.f.20/03/2017.

Please be informed that if tariff plan change is done in mid of the bill cycle then rental and free usage will be charged on prorated basis.

We would also like to inform you that free SMS (as per your plan) will not be applicable on peak days. For more information on peak days kindly visit our website www.vodafone.in.

Please note reference number[protected] for your future correspondence.

Mr. Saha, a simpler and faster way of managing your Vodafone account details online at your convenience on our “My Vodafone” portal on our website. You can carry out an array of services yourself like:

• Review, compare, change talk plans
• Activate / deactivate Value Added Services
• View detailed bills including data sessions in case you are a data user for the last 13 months (including current month) and
• Analyze and pay bills online

Register on My Vodafone by clicking on the following link - https://www.vodafone.in

In case you need further assistance, please do call or e-mail us. We will do our best to help you.

Happy to help.

Swati Nandeshwar
Vodafone Corporate Relations

Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For any complaints call 198 toll free helpline.
Fax number: +91-([protected] or [protected])
E-mail: Corporatecare.[protected]@vodafone.com
Website: www.vodafone.in
Now check and download 13 months’ call details absolutely Free for your postpaid number. Logon to www.vodafone.in and go to My Vodafone.

On 3/17/2017 3:32 PM; From: [protected]@outlook.com; To: corporatecare.[protected]@vodafone.com; ; ?CC: ; Subject: VODAFONE NEED TO BE OUT BUSINESS(BAD SERVICES...);
hI Team,

i like to inform you that i have 2 post paid connection of the Vodafone that [protected] and 83.34800992. WHICH IN MY NAME that is RAJSHEKHAR SAHA. SO I EMAIL DETAIL OF ANOTHER CUSTOMER YOUR ARE NOT FOLLOWING THE DATA PROCESSION LAW. WHICH AGAINST THE LAW AND TRAI

CAN YOU give the calcification that i not give any request for the Traffic change from 190 to 699.on the number [protected]. then how traffic is change without my concern more over bill with me..

i don't get any email or SMS that my bill plan change from 190 to 699... if you prove then send that that IP address from which your Team Email to ME...

I WILL NOT PAY SINGLE RUPEE AGAINST [protected]

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Vodafone India customer support has been notified about the posted complaint.

Mar 31, 2017

Updated by [email protected] Hi team,
why i receive this mail...

Rajshekhar Saha
[protected]
[protected]
From: vodafonecare.[protected]@vodafone.com
Sent: Saturday, July 18, 2015 10:18 AM
To: [protected]@outlook.com
Subject: Re: Services Regarding Number [protected] & [protected]

Dear Mr. Chakraborty,

Thank you for your time to explain regarding disconnection for the Vodafone mobile number [protected].

We would request you to provide the reference mobile number of similar circle in which the desired tariff plan is active so that we can address the matter in concern.

The Service Registration number assigned for this correspondence is [protected].

In case you need further assistance, please do call or email us. We'll do our best to help you.

Happy to help,

Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime.

Happy to help,

Ishita Guharay
Vodafone Care

Contact numbers
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For Complaints call 198 (toll free) helpline
Fax number: +91-([protected])
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in

From: Anupam Chakraborty [mailto:[protected]@gmail.com]
Sent: 15 July 2015 15:54
To: VODAFONECARE KOL (KOL-NE), Vodafone India
Cc: KOL-CS-nodal.kol
Subject: Re: Billing Issue: Bill Discount not given at CUG Plan

Dear Sir/ Madam,

It is cleared that you have no answer to my query and it is not also cleared to me why you are repeatedly pressuring me to take my consent for providing me with a bill discount of Rs. 25 while your plan offered it Rs. 100 and other are getting the same. It is a coercion.

I am totally dissatisfied with your response and non cooperation, However, I don't have any other option expect going to resolve the matter with the help of legal forum as mentioned .

Regards
Anupam chakraborty

On Thu, Jul 9, 2015 at 11:52 AM, wrote:

Dear Mr. Chakraborty,

Thank you for your e-mail dated 07/07/15 regarding your concern for your mobile number [protected].

As discussed and explained, please note that the we will not be able to provide you with a bill discount of Rs. 100/-, however we can process a bill discount of Rs.25/- as per specification, kindly provide your consent for the same.

The Service Registration number assigned for this correspondence is [protected].

Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime.

Happy to help

Debduti Paul
Vodafone Care

Contact numbers
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For Complaints call 198 (toll free) helpline
Fax number: +91-([protected])
E-mail: vodafonecare.[protected]@vodafone.com
Website: _www.vodafone.in

On 7/7/2015 11:59 AM; From: [protected]@gmail.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: akash.[protected]@vodafone.com; anupam.[protected]@secureservices.co.in; ; Subject: Re: Billing Issue: Bill Discount not given at CUG Plan;
Dear Sir/Madam,

I am very much surprised to see your response which totally unethical and cheating with customer. it is not understand at what basis you are asking for my consent where you have beached the contact.

You have admitted that the same plan is activated with my number.This is not cleared to me that what basis you are giving me a bill discount of Rs.25 whereas plan provides a bill discount of Rs.100 per month and my other colleagues are getting the benefit under the same CUG plan, already the sample numbers was shared with you as desired by you.

Kindly, give reply, with your justification within 2 days, failing which I have to go to the appropriate legal forum without having no alternative.

regards
Anupam Chakraborty

On Sat, Jun 27, 2015 at 4:54 PM, wrote:

Dear Sir/Madam,
Thank you for your e-mail dated 17/06/15 regarding your concern for your mobile number [protected].
Thank you for your co-operation in the interim.
As discussed, please note that the number is currently active on E_Connect_3G_375, along with the CUG, however we can provide you with a bill discount of Rs.25/-, a long with the plan, kisnly provide your consent for the same.

The service registration number assigned for your correspondence is [protected].

In case you need further assistance, please do call or email us. We’ll do our best to help you.

Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime.

Happy to help

Debduti Paul
Vodafone Care

Contact numbers
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For Complaints call 198 (toll free) helpline
Fax number: +91-([protected])
E-mail: vodafonecare.[protected]@vodafone.com
Website: _www.vodafone.in

Dial *111# (toll free) from your Vodafone mobile & get to know details of your last 3 bill amount, last 3 payments & active services.

On 6/20/2015 10:56 AM; From: vodafonecare.[protected]@vodafone.com; To: [protected]@gmail.com; ; ?CC: ; Subject: Re: Billing Issue: Bill Discount not given at CUG Plan;

Dear Sir/Madam,

Thank you for your e-mail dated 17/06/15 regarding your concern for your mobile number [protected].

We would like to assure you that we are looking after your request regarding the below issue of your number. We request you to provide us with 2 working days so that we can revert to you with a conclusive response.

We solicit your co-operation during the interim.

The Service Registration number assigned for this correspondence [protected].

Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime.

Happy to help

Debduti Paul
Vodafone Care

Contact numbers
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For Complaints call 198 (toll free) helpline
Fax number: +91-([protected])
E-mail: vodafonecare.[protected]@vodafone.com
Website: _www.vodafone.in

On 6/18/2015 11:01 AM; From: [protected]@gmail.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: Re: Billing Issue: Bill Discount not given at CUG Plan;
Dear Sir / Madam,

As requested please find the reference numbers below with same benefit and same tariff plan and could not understand your query about the activation of the benefit with effect or forthcoming billing cycle.. That should be effected retrospectively from the date you had committed
Reference no.

1) Arunabha Dutta : [protected]
2) Sudipto Choudhury [protected]
3) Partha Sahana [protected]

Regards
Anupam

On Thu, Jun 18, 2015 at 10:48 AM, wrote:

Dear Sir/Madam,

Thank you for your e-mail dated 16/06/15 regarding tariff plan conversion for your mobile number [protected].

As discussed, we would request you to revert to us with the reference number in which the tariff plan is active with the same bill discounts and CUG benefits for further action.

We would like to inform you that tariff conversion at the middle of the bill cycle will not enable the subscriber to enjoy the discounts that are associated with the subscriber’s current tariff.

Since the subscriber loses out on the same we proactively inform the same to our subscribers regarding tariff change to be effective from the forthcoming bill cycle. Hence, kindly confirm whether you want plan change with immediate effect or from next bill cycle.

The service registration number assigned for your correspondence is [protected].

In case you need further assistance, please do call or email us. We’ll do our best to help you.

Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime.

Happy to help

Sayantony Chatterjee
Vodafone Care

Contact Numbers
For any queries call 199(chargeable for agent access @ 50p/3min)
or +91-[protected] (standard calling charges applicable)
For Complaints call 198 (toll free) helpline
Fax number: +91-([protected])
E-mail : vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in

Dial *111# (toll free) from your Vodafone mobile & get to know details of your last 3 bill amount, last 3 payments & active services.

On[protected]:51; From: [protected]@gmail.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: Re: Billing Issue: Bill Discount not given at CUG Plan;
Dear Sir/ Madam

Please find the attached mail from your Executive Mr Raj Shrestra. and the refer the plan E_CONNECT
3G 375.

On Mon, Jun 15, 2015 at 1:28 PM, wrote:

Dear Sir/Madam,

Thank you for your e-mail dated 12/06/15 regarding your concern for your mobile number [protected].

As discussed we would like to inform you that currently bill discount is applicable in your account.

However, we would request to you to revert us with the documentation of tariff plan details that has been given to you and the reference number in which the tariff plan is active with the same bill discounts and CUG benefits for further action.

The service registration number assigned for your correspondence is [protected].

We would like to inform you that we have processed the waiver of Rs.112.36/- ( without TAX ) against the late payment charge that is levied in the bill dated 27/05/15 and the amount will be updated in your account within 18/06/15.

The credit amount will reflect under the head Adjustment on the first page of the next invoice dated 27/06/15 for your perusal.

The service registration number assigned for your correspondence is [protected].

In case you need further assistance, please do call or email us. We’ll do our best to help you.

Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime.

Happy to help

Sayantony Chatterjee
Vodafone Care

Contact Numbers
For any queries call 199(chargeable for agent access @ 50p/3min)
or +91-[protected] (standard calling charges applicable)
For Complaints call 198 (toll free) helpline
Fax number: +91-([protected])
E-mail : vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in

Dial *111# (toll free) from your Vodafone mobile & get to know details of your last 3 bill amount, last 3 payments & active services.

On[protected]:43; From: [protected]@gmail.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: Billing Issue: Bill Discount not given at CUG Plan;
Dear Sir/ Madam,

i am using following Vodafone no.[protected] with the CUG plan E_Connent_3G_375 and i believed i am a Vodafone customer for 10 years.

currently i have seen bill discount what was committed at the time of CUG plan activation have not been given for last two month bills consecutively even after complaining to your authorized representative by our authorized official and without having any positive response from your side i am writing to you to look into this matter and oblige.

Hope your cooperation this time.

Also I am requesting to waive the late payment charges which is charged at my current bill. That the late payment was not willingly but was for waiting for your response for the dispute mentioned above.