[Resolved]  Vodafone India — without my confirmation converting my existing plan to other plan.

Address:C-192, Dayanand Colony, Lajpat Nagar-4, New Delhi-110024., New Delhi, Delhi, 110024

My mobile number is [protected], which is very old post paid connection.
This was life time rental free plan. Since more than a decade year old connection. Vodafone usually treated as a premier customer.

On dated[protected] at 11.04pm i got a messge "dear customer, we have received our request for plan change. You will receive confirmation sms once your new plan is activated."
On the same another sms receved "dear customer, your new plan is activated"

Although, i did not submitted any such request.
On[protected] i speak to your costomer care represntative about this, as per vodafone had closed this plan now, thats why to shift towards new plan you being intimated through an sms earlier few days back.
Is it fare doing by an international organisation with its premier customer to convert the plan which was earlier announced as life time rental free, that time life being defined with the customers life not a fixed tenure to other plan without his or her confirmation.
This is my humble request to you all officials who are looking these type of matters consider my complaint seriously and resolve it asap.
From:
Yogesh chandra (Advocate)
Delhi high court and saket court.
C-192, dayanand colony,
Lajpat nagar-4, new delhi-110024.
Mob.:[protected]. [protected].
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May 7, 2019
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Apr 01, 2019
Vodafone India Customer Care's response
Hi!

That's not the experience we want you to have. We have made a note of your concern. We'll contact you soon.

Regards,
Vodafone India
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