Vodafone India — Wrong billing

Address:	Ahmedabad, Gujarat
Website:	www.vodafone.in

I am a vodafone Gujarat circle customer since last 7 years, with my mobile number is [protected] for that number I have a complaint about wrong charges in my latest September-2015 postpaid bill. In one head it shows other credits/ charges in that it has charged Rs 650/- as a Debit- Data Rental over and above charging toward all data plans activated to my account, when i tried to talk to customer support team they have registered my on 10th September -2015 with ticket number is[protected]. But after five to six days they have not given me any waiver or refund toward wrongly debited amount to my bill account, in this case I have again tried to talk to customer support team and one executive namely SONAL VISHVAKARMA was there and she have give me assurance that the company will refund your charge with in one to two days. But, still after 7 to 8 days they have not given me any refund, when I have again tried to talk to support team one of the executive stated me that your refund could not be given and you can do any thing in this regards. SO, my complaint is that one side telecom operators are giving promotional calls and sms to customers about some offers, benefit and by accepting this they are charging for that as the topic that you have miss used our offer and then charging wrongly for that, my complaint ts that I am not only the single customer that charged like this way many other customers are also charged wrongly and because of their unawareness or because of their busy schedule avoid to complaint like me. SO, the matter is that how much amounts are fraudulently collected by company like vodafone form Indian customers? so, please give justice to so many affected customers like me... THANK YOU FOR YOUR CO-OPERATION FROM : VIVEK D THAKKAR CONTACT : [protected] E-MAIL : [protected]@yahoo.co.in