[Resolved]  Vodafone India — Wrong billing extra charges included in bill without any intimation

Address:

New Delhi, Delhi

Dear concern,

I am writting this letter against the wrong bill charged in monthly bill. I am using vodafone for last 3 to 4 month, which i had purchased from vodafone executive who visited my office at dwarka sec 10, after the activation of my sim i have called vodafone cce twice or thrice to explain the benefits of my rental plan i. E, rs.399, to have a better understanding of the product, they explained me that my paln includes free local & std call of 600 mins, 300 sms & 1gb 4g data & after that 2g unlimited. However, since last two months vodafone is charging extra for the services i never requested for, last time they have charged rs.90 for some qwali pack, however after my discussion with vodafone customer care they deactivated the same & shared revised bill with a waiver of rs.90. However, this month they have charged rs.188 (Friend & family 98 pack (24.11.16 to 23.12.16)& 24.12.16 to 23.01.17) extra for qwali pack & some family & friend pack without any intimation, when today (29.12.16) i called vodafone cce at 8:50pm to know the reason for same they said vodafone has given family & friend service free for last three month & vodafone have right to take charge after three month without giving any information to customer, however when i asked to transfer my call to their tl, their tl gave the waiver of rs.90 for qwali pack, i called vodafone 5 times & without explaining the thing properly they disconnected by calls. They simply said that they can't give any waiver, when i asked them to provide me a mail/sms where i have requested or where vodafone has given me a confirmation that i have activated the service of family & friend their executive very rudely said we don't have any mail or sms, you go & lodge a complain against us. Vodafone who raise slogan of happy to help you but as per my experience it has become happy to harsh you. My request is f their is any services are activated then why vodafone has not given any intimation of the same & why they have give me a wrong product knowledge in spite of my so many calls. I need a waiver of entire rs.188 from vodafone.

Request you for quick resolution as i am really very disappointed with their services the only reason i am using vodafone because in my room only vodafone network is there.

My vodafone bill no,
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