[Resolved] Vodafone India — Wrong Billing Issue - Vodafone not paying my money

chinamsatish

Address:

Hyderabad, Andhra Pradesh

Hello, I have been wrongly charged for data usage in the months of Nov'14, Dec'14 and Jan'15. I have raised an issue with the corporate care and after a series of email exchanges they have agreed that there was a mistake from their side and would reverse the charges back to my account. However, even after so many contacts they have not refunded the money. I have even visited the Nodal office in Hyderabad but they just keep telling me the same thing again and again that the amount is huge(Rs. 9500) and they are still waiting for an approval. Can you please advise how to proceed further? My contact number is [protected]. Thanks Satish

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Complaint marked as Resolved

After a lot of followups with Nodal Office, this issue has been resolved. First, they were not willing to refund the entire amount and acted as if they were doing a favor by returning my money which they wrongly charged. I had to write in a lot of emails for the same and then they reverted the money to my account.

Vodafone India customer support has been notified about the posted complaint.