[Resolved]  Vodafone India — wrong billing when request for number porting by vodafone

Address:	Hyderabad, Andhra Pradesh, 500084
Website:	vodafone

My vodafone number [protected] was requested for porting by me as i have very limited connectivity of vodafone services in my area.

My porting request was reject for 4 times saying i have outstanding due amount every time i have requested, i have raised request for porting after talking to customer care people and clearing the outstanding amount requested.

My number is in advance rental plan and below are the details of the amount paid my me with in this month with transaction details. I would like to know the correct escalation point to resolve the issue and over bill demanded from me.

I would like to know the clear details for the amounts requested, i am about to post the same details with in the consumer complaints form and as well as in the social media to reach out to people for the false billing given by the vodafone team.

And the pretty thing is customer care people were not able to say the details of the amounts that were requested and they say they were not allowed to see the details of the billings.

Hope i expect to receive a response before escalating the issue to next level and filing a complaint against vodafone.

Plan was changed to advance rental as said by the executive that bill will be generated upon usage and without single call i am getting bill generated every month so requested for number portability to other provider.

Request customer care people to educate correctly so that customer will not be spending their time turning round and round around vodafone service.

1) bill paid on 30th july 2017 – rs - 292.64/-
2) plan change and amount paid – advance rental plan for 1 year amount paid. On 1st july - rs 673.48/- transaction id-[protected]
3) bill paid on october rs - 115.98/- transaction id-[protected]
4) bill paid on october rs -5 /- transaction id - [protected]
5) bill paid in october 75/- transaction id[protected]
6) bill paid in october 35/- transaction id - [protected]
7) bill paid in october 150/- transaction id - [protected]

In spite of multiple payments i still see outstanding amount of 46 and my porting request was rejected.