Vodafone India — Wrong charges applied and humiliation done

Address:

Faridabad, Haryana

Dear sir I am gaurav bhargava using vodafone services from long time.i bought a data sim from vodafone number [protected] having a unlimited data plan in Rs 650/month.After 3 month the speed was awesome but after that said speed was not coming.I change my plan from Rs 650 to Rs 250 in which the data usuage was cut from unlimited to 1GB per month. The result was same so i decided to close the number and switch to other service provider. I call customer care on 06.04.14 to close my number but they informed me that my billing cycle has already started so now i have to pay Rs 250 rental charge so i have to use my 1 GB data for this month, They said they will close the number next month. On 04.05.14 i again call vodafone customer care to close the number but they informed that my number has converted into my postpaid number with rental charges of Rs199 for which i didn't make any request nor they inform me that they are going to do that.They charge me Rs 250 rental fees of 1 Gb data plan+Rs 199 rental charges+ data charges of Rs 650(Approx)+ taxes which make my bill of Rs 1257. If i have charges Rs 250 then no data charges should be taken but both the charges was taken from me.When i call the customer care they misbehave as well.i already file a complaint number[protected] the issue has not been solved they send me the legal notice as well for the payment. I request to consumer forum to close the issue as i made a payment of Rs 1257 transcation id MSBI[protected].Kindly get my payment back after deducting the actual charges. Regards, Gaurav Bhargava [protected]