[Resolved]  Vodafone India — wrong data charges levied on vodafone no.

Address:Mumbai City, Maharashtra

Hi! This is Reshmi, user of phone no. [protected] (issued on the name of Prathmesh Rane). I have been a customer of Vodafone since last 3 years almost but I am sorry to inform you that i am highly disappointed with the wrong charges being levied on me for the bill period 25 May 2014 to 24 June 2014. On enquiring with the customer care executive and a senior associate (Vicky) from the team i came to know that I have been levied an extra charge of Rs.1050 which is the capping amount for 2GB data as according to them i have exceeded the 2 GB data and used around 95 MB more (this is as per system record). But i myself checked the data used on 24th june at around 19:30 hours just to ensure i still have enough extra data left for use within the bill cycle and i got the information tht i used only 1995 MB which is lesser than 2 GB also. After that time (from 19:30 hrs to 23:59 hrs) i hardly used mobile internet as i also have a broadband connection at my home, so its not possible that I used extra 95 MB within 4 and half hours for which i have been charged extra Rs.1050. My concern is why am i being levied the extra charges of capping amount Rs 1050 though i didnot use that much data..I am sure about it totally. Please look into the issue and take an action as soon as possible . Regards, Reshmi
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    27108
    Pending
    0
    Resolved
    9560
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information