[Resolved] Vodafone India — wrong information and keeping amount without recharge

bksingh123456

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

I got information through *121# that my mobile no. [protected] is eligible for 2gb 3G [protected]@ Rs. 225. so i reacharged with the same on same date i.e. 02/07/2014. recharge was succsessful but there are no reply by vodafone . next day i contact several times to customer represntetive via 198. but there are irressenponsible behave were there by those represntetives. they disconnected me always through several methods. i got disappointed. what should i do to whom i connect? so finally i m writing here. please take action for it required for it.

Not : i am sure of information of my above offer through *121#. i confirm several time before recharge.

email: [protected]@gmail.com

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Dec 19, 2016

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Jul 04, 2014

Updated by bksingh123456 even they didn't send me any balance or data till now. they kept amount with them still

Verified Support

Jul 05, 2014

Vodafone India Customer Care's response Hello,

Trust we were able to provide the necessary information, thank you for speaking with us regarding your concern.

Regards,
Vodafone