Vodafone India — Wrong Invoicing

Address:	400076
Website:	www.vodafone.in

I was using Vodafone's post-paid connection for almost 1 years from 2015. Like any other mobile service providers in India Vodafone was never behind in the race of charging customers for services which they never asked for. I somehow managed to continue with my post-paid connection even after facing such problems multiple times.

In January 2017 when Vodafone made a mistake in my bill and even after providing them enough evidences on the extra amount that I was charged for Internet usage they were adamant to revert back the charges and send my an updated bill.

But Vodafone kept on sending me bills every month with late payment charges on the balance amount. By this time my Vodafone connection was deactivated and I was not able to make calls.

The mistake in my January month’s bill – they charged me for internet usage at 10p/10KB rate, Note: I had a 499 plan (which had unlimited internet, 1GB 4G speed, then restricted) activated at that time and I received message stating increase 1GB net just @51 rupees, which i activated. This service replaced my old activated plan on my number & it became 2GB data only, no unlimited after that (which was previously promised). This i realised after receiving invoice.

I was suggested by a Vodafone representative to wait until I get the February month’s bill and then call up Vodafone customer care to sort out the problem and get and updated bill. They did send me an updated bill afterwards but the correction in the amount was not what it should have been and I was still being charged for something which was a mistake from their end! I refused to pay the bill.

After 4 months now in April 2017, I got a letter from High court advocate (Harish S Gore) which says that his Client, Vodafone will be taking legal action against me if the outstanding amount is not paid ASAP. I am still not going to pay a penny to Vodafone India Limited. If they plan to take legal action, I am prepared and ready to provide details on all communications with customer care during that period.

Just wanted to warn and inform everyone about the ill practices of Vodafone India Limited which entered India back in 2007 by not paying capital gain tax of Rs. 11, 200 Cr to GOI, which has now grown up to Rs. 20, 000 Cr.